Tire Return and Refund Policy
If you find any error with your tire order, please call customer service at 310-880-3256 and we will help find a quick and easy resolution for you.
Return for Refund or Exchange
All returns first require issuing a Return Authorization (RA) number and specific return shipping instructions confirmed by EV Sportline (we will confirm the return address). Call customer service at 310-880-3256 for a Return Authorization number and shipping instructions. All returns are subject to inspection by a EV Sportline returns specialist and are accepted only within 30 days of delivery. Only undamaged, unused, never installed or attempted to be installed, never driven on, with original manufacturer labels intact, and not damaged in any way tires are eligible for return.
After return, tires must be reviewed by a returns specialist before an exchange or credit is provided. Allow 3-5 business days after receipt of returned tires to process the credit.
Credit amount will be calculated as follows:
- Refund original purchase price less all freight charges incurred and 10% re-stocking fee.
- Orders shipped via FedEx or UPS are charged freight both ways on refused shipments. No shipping charge is ever refundable.
- Credits will be issued to the credit card used on the order.
CANADIAN CUSTOMERS: If an item is damaged or missing from an order and/or an item is shipped incorrectly, duties and taxes will not be charged upon re-shipment. Call for a return authorization number and more information on return shipments.
Canadian PST, duties and taxes will not be refunded on items returned for reasons other than those stated above.
Tires covered by a manufacturer's warranty is sold with the warranty by the manufacturer extended to the purchaser. We will be happy to assist in obtaining fulfillment of a manufacturer's warranty, if such a case arises.
Other than applicable manufacturers' warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.