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    Technical Support Associate

    About EV Sportline

    We are the first and original source for upgrading and customizing enthusiast EVs and bringing must-have products to market. Count on EV Sportline to be first to market with trendsetting premium products for Rivian R1T and R1S, Porsche Taycan, Audi e-tron, Ford F150 Lightning, Mustang Mach-E, Lucid Air, and of course Tesla Model S / 3 / X / Y and Cybertruck. EV Sportline is a sister company to T Sportline and Team 1EV, all owned and led by the same CEO & management team - our group has more electric vehicle, automotive aftermarket, engineering & manufacturing, and professional racing experience than any other company!

     

    Position:

    Technical Support Associate

     

    What You’ll Do

    • Work directly with customers through all communications channels including walk-in, phone, email, chat, messaging, social post commenting
    • Serve happiness and solutions to customers, regardless of the situation
    • Answer technical questions about EV Sportline products, installation, usage
    • Work collaboratively with EV Sportline Engineering department to root cause problems and make improvements to products, whenever possible
    • Use basic smart phone photo and video shooting skills, adequate for visually communicating with customers
    • Develop skills for navigating our back-end software systems for order entry, order and tracking look-up, and product inventory research
    • This job is full-time 'in office', not 'work from home'

     

    Who You Are 

    • Experience dealing with retail customers (e-com or store)
      • You are comfortable and good at talking on the phone with customers
      • You are good at typing responses & use proper grammar and spelling
      • You are comfortable and remain calm when dealing with customers
      • You are happy to chat with customers in person in our showroom
    • Passion and patience for working with customers and helping solve technical problems
    • Tech savvy, up to speed on smart phones, consumer electronics, car parts and accessories, automotive enthusiast parts
    • Cars and electric vehicles, experience modifying cars preferred
    • Entry level, we can train you - or preferred 2+ years of experience in working in customer service
    • Experience in working with an ecommerce-based enthusiast product company preferred
    • Bachelor’s degree from an accredited college or university preferred, not required
    • Driven, resourceful, creative with a passion to keep EV Sportline #1
    • Excellent grammar and spelling skills and ability to use tools to ensure communication quality
    • Reasonably proficient on social media platforms
    • Enjoy with working in a fast-paced environment
    • Organized with strong project management ability
    • Collaborative team member who is willing to work with multiple cross functional departments to produce the best content possible.
    • Ability to travel occasionally to shows and events.

     

    Locations (We are hiring at BOTH locations):

    • Atlanta, GA
    • Los Angeles, CA

    Compensation

    • Competitive based on experience and talent 
      • Opportunity to grow into supervisor / managerial role
    • Base pay plus uncapped commission on sales
    • Full benefits, paid vacation and 401k with 4% match
    • Healthcare benefits included

     

    Send resume and cover letter to:Careers@TSportline.com 

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